Privacy Policy

Last updated November 7, 2026

This policy explains what the Team Bus app ("the app") collects, who can see it, and your choices. "We" means Team Bus. It covers the app and this website.

The Short Version

• The app is for parents, coaches and team managers. Players don't have accounts.
• Your club or team manager adds you to your team. We use your information only to run your team's schedule, chat, travel and roster.
• No ads. No tracking. We don't sell or rent your information, and we don't use analytics or advertising tools in the app or on this website.

What We Collect

Your Account

• Your email address and password, used to sign in. Passwords are stored as a one-way hash.
• Coaches and team managers also use a two-step sign-in code. We store the code's secret so we can check codes.
• Sign-in records: when you signed in, and the IP address and device type of the request, kept for security.

Your Profile

• Your name.
• Your phone number, if you add one, and whether other families can see it.
• Your profile photo, if you add one. We shrink it to 512 pixels and save it as a new image, which leaves out location and camera details.

What You Do on Your Team

• Messages you send in Team Chat, including replies and edits, and Updates that coaches and managers post, including pins and polls.
• Going, Maybe or Out replies for your player, headcounts for team events, and poll votes.
• When you last read each chat, which Updates you've opened, and whether you muted Team Chat.
• Reports you make about messages or people, and people you block.
• Coaches and managers also enter event notes, arrival times, results and hotel details.

If You Contact Support

Whatever you put in your email. Report a Problem in the app fills in the app version, your phone model, the iOS version and your team name. You see all of it before you send.

Stored Only on Your Phone

• A copy of your team's data, so the app opens instantly. It's encrypted, kept for up to 7 days, and deleted when you sign out.
• Your signed-in session, encrypted with a key kept in the iPhone keychain.
• Appearance settings. These never leave your phone.

What We Don't Collect

• Your location. Directions open Apple Maps or Google Maps with the rink's address.
• Your contacts. Call and Text open your Phone and Messages apps.
• Advertising identifiers, browsing history, health information or payment information.

Players

Players are minors and don't use the app. Your club gives us each player's first and last name, jersey number and position, and we show them only to members of that player's team. The app doesn't show or store players' birth dates, medical information or addresses. To correct or remove a player's information, contact your club or email us.

The app isn't directed to children under 13, and children shouldn't create accounts. If we learn that a child under 13 has an account, we'll delete it.

Who Can See What

• Your team (coaches, team managers and families on the same team) sees your name and photo, your messages in Team Chat, which player you're the family of, and replies, headcounts and poll results.
• Your phone number: coaches and team managers always see it. Other families see it only while "Show my number to other families" is on in Profile.
• Who opened an Update is visible to coaches and team managers only.
• Reports: coaches and team managers see what was reported and why, never who reported it.
• Other teams can't see anything about your team.
• Your club's administrators manage rosters and team memberships, and can see a log of those changes.
• We can access data to run, support and secure the app, and to act on reports of abuse.

Emails We Send

• Sign-in, password and invite emails.
• When someone reports a message or a person, we email the team's coaches and managers, and us. The email names the team, what kind of thing was reported and the reason. It never includes the message itself or who reported it. The person reported isn't emailed.

We don't send marketing email.

Who We Share It With

We don't sell your information or share it for advertising. These service providers run parts of the app for us and may use your information only to provide their service:

• Supabase (database, sign-in, file storage and live updates), hosted on Amazon Web Services in the United States.
• Resend, which delivers our emails.
• Cloudflare, which hosts this website.
• Google Workspace, where email sent to support@teambus.app is received and answered.
• Apple, for app distribution and TestFlight. Apple's own privacy policy covers what Apple collects.

We may disclose information if the law requires it, or to protect someone's safety.

How We Protect It

• All traffic between the app and our servers is encrypted.
• Our database only lets you see your own teams' data, and every access rule is tested.
• Coach and manager accounts need a two-step code.
• Data stored on your phone is encrypted, and it's deleted when you sign out.

How Long We Keep It

• Messages and Updates: kept while your team uses Team Bus, or until the sender or a coach deletes them. When a message is deleted, its text is removed right away; a record that it was deleted, when and by whom stays.
• Replies, headcounts and polls: kept as team history while your team uses Team Bus.
• Profile photos: an old photo is deleted when you replace or remove it.
• Team membership and roster changes: recorded in a security log, with player names left out.

Deleting Your Account

In the app, open Profile and tap Delete Account. It takes effect right away, and every device you're signed in on loses access.

Deleted: your name, phone number and photo; your team memberships; your poll votes, read markers, opened Updates, headcounts and mute; blocks and reports you made; and your sign-in sessions.

Messages and Updates you wrote are deleted the same way a delete in the app works: the text is removed and the message shows as deleted, from "Deleted account".

Kept: your player's Going, Maybe or Out replies stay with the player's attendance, without your name. If you registered or paid through your club, the club keeps its registration and payment records, signed waivers and payment-plan agreements as the law requires; your account is then emptied and locked rather than erased. To delete those records, ask your club.

Your Choices

• Edit your name, phone number and photo in Profile at any time.
• Hide your number from other families in Profile.
• Mute Team Chat by swiping it left in Chat.
• Report a message, or block someone, from the message.
• Ask for a copy, a correction or deletion of your information by emailing support@teambus.app.

Depending on where you live, you may have more rights under local law. We'll honor them.

Changes

If we change this policy, we'll update the date above and, for big changes, tell you in the app before they apply.

Contact

Team Bus
support@teambus.app